Shipping policy

Pantoja Fine Jewelry — Standard Shipping Procedure & Rate Schedule

Scope: Applies to all in-stock, non-ring merchandise with an order subtotal under $300 (earrings, pendants, necklaces, bracelets, charms, loose non-certified accessories, etc.). Rings, custom/made-to-order pieces, orders of $300 or more, and international orders are handled under separate procedures — see Section 8.

Effective Date: 09/01/2026 | Last Updated: 09/01/2026

1. Order Processing Time

Orders are processed and packed within 1–2 business days of payment confirmation, Tuesday–Saturday (excluding holidays), consistent with store hours.
Orders placed after 2:00 PM ET or on a Sunday/Monday are processed the next business day.
Personalized or engraved items follow the production timeline disclosed at checkout and are not subject to this section's processing window.
Customers receive an automated confirmation email once an order ships, including tracking information.

2. Packaging Standards

To protect the product and support any future warranty or authentication claim, all shipments must include:

Original Pantoja jewelry box or protective pouch;
Anti-tarnish tissue or bag appropriate to the metal/gemstone type;
A rigid outer shipping box (no padded envelopes) sized to prevent movement, with interior cushioning;
Plain, unbranded outer packaging — no exterior markings indicating jewelry, gift, or brand name, for security purposes;
A packing slip with order number, item description, and return/exchange instructions.

3. Carrier & Service Level

Primary carrier: USPS Priority Mail for standard tier; UPS Ground or FedEx Ground as backup/upgrade options.
All shipments must include tracking. Tracking-only shipments without insurance or signature confirmation are not authorized for any jewelry item, regardless of value.
Every package is insured for the full retail value of its contents, either through carrier-provided insurance or third-party shipping insurance.

4. Standard Rate Schedule (Non-Ring Items, Orders Under $300)

Order Subtotal	Service Level	Signature Required	Customer Rate
$0.01 – $74.99	USPS Priority Mail, insured	No	$7.95
$75.00 – $149.99	USPS Priority Mail, insured	No (recommended, not required)	$9.95
$150.00 – $299.99	UPS/FedEx Ground, insured	Yes	$14.95

Rates shown are flat rates per shipment, regardless of package weight, since fine jewelry shipments are rarely weight-driven.
Signature confirmation is mandatory for all shipments of $150.00 and above to protect against "item not received" claims and carrier-loss disputes.
Pantoja reserves the right to require signature confirmation on any order, regardless of value, based on internal fraud-risk screening.
These rates apply to domestic (U.S.) shipping addresses only.

5. Optional Upgrades

Upgrade	Additional Cost
Expedited (2-Day) Shipping	+$12.00
Overnight Shipping	+$28.00
Signature Confirmation (orders under $150)	+$3.50
Additional Declared-Value Insurance (beyond order subtotal)	Quoted at checkout

6. Risk of Loss and Carrier Claims

Risk of loss passes to the customer only upon confirmed delivery as recorded by the carrier's tracking system (or signature, where required).
If a package is confirmed delivered but the customer reports non-receipt, Pantoja will initiate a carrier investigation and, where applicable, a insurance claim, but is not obligated to issue a replacement or refund until that investigation concludes.
Packages lost or damaged in transit prior to confirmed delivery are covered under the shipment's insurance and will be replaced or refunded at no cost to the customer, provided the customer cooperates with any claim documentation requests.
Claims for loss or damage must be reported within [7] days of the expected delivery date.

7. Address Accuracy

Pantoja is not responsible for orders delayed, lost, or misdelivered due to an incorrect or incomplete address provided by the customer at checkout.
Address changes after an order has shipped cannot be guaranteed and are subject to the receiving carrier's policies and any applicable redirect fees.
Shipments to freight forwarders, P.O. boxes, or third-party mail/package consolidators require signature confirmation regardless of order value and may be subject to additional review.

8. Out of Scope (Handled Separately)

The following are not covered by this rate schedule and are addressed under separate internal procedures:

Rings (all price points) — sizing, insurance, and carrier requirements differ due to resizing logistics.
Orders of $300 or more — require enhanced insurance, mandatory signature, and (at Pantoja's discretion) armored/high-value courier service.
International shipments — subject to customs documentation, duties/taxes disclosures, and country-specific carrier restrictions.
In-store pickup — no shipping charge; subject to ID verification at pickup.